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If something with the trip, payment or account has gone sideways, send it over. Karen from Accounts has stepped in. She’ll deal with the useful bit first.

Karen from Accounts.

Payments, account issues, organiser confusion, missing confirmations and the occasional avoidable mess.

Karen’s seen worse. Probably.

Clear details help. Drama doesn’t.

Useful to include.

Trip nameSo Karen knows which operation she’s looking at. “That trip in Germany” is not a filing system.

Your emailPreferably the one used for the trip. Karen is good, not psychic.

What went wrongOne clear paragraph. Start with the problem, not the director’s cut.

What you expectedTell us what should have happened. Saves Karen playing detective.

Any error messageCopy the exact wording if you saw one. “It did a weird thing” is less useful.

ScreenshotIf the screen looks wrong, show us. Evidence beats interpretive storytelling.

Payment problem?Say whether you were charged, declined or simply abandoned the mission. Never send card details.

When it happenedRoughly when is enough. Karen does not require a sworn statement.

Tell Karen what happened.

Give us the basics and we’ll take it from there.

Do not include passwords, card details or passport information.

Email: contact@theboystripguide.com · Safety reports: use the form above or read our Safety & Reporting page.

Operated by Storystone Ltd (company 16922351), Cuffley Hill, Goffs Oak, Waltham Cross, England, EN7 5HB.